Our Terms and Conditions

These Terms and Conditions govern your use of Betpanda Casino at betpanda-au.net. By registering an account you accept every clause below, so read them before you play.

Accepting Our Terms

When you register an account, tick the acceptance box or place a real-money wager on our platform, you enter a binding agreement with us, Betpanda S.R.L., operating under Anjouan licence ALSI-202408063-FI3. Acceptance takes effect the moment your account is created, and each subsequent login confirms that the version of these terms displayed on this page applies to your play.

We keep the current version of these Terms and Conditions available on this page at all times. If any clause is held to be invalid under applicable law, the remaining clauses stay in force.

Who Can Register With Us

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher, and you must reside in a jurisdiction where online gambling is lawful. Players located in the United States, the Netherlands, France, Spain, Belgium, Germany, Portugal, Sweden, Italy, Israel, Iran, North Korea or Syria may not hold an account with us.

One account per person, per household, per IP address and per payment method.
Your registration details must be accurate, current and complete at all times.
You are responsible for keeping your login credentials confidential; activity under your account is presumed to be yours.
For crypto play we do not require KYC documents; we may request identity verification for fiat withdrawals or anti-money-laundering purposes.
You must not register if you have previously self-excluded from our platform or any gambling service.

Deposits, Withdrawals and Verification

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Tether, Litecoin and Dogecoin, with a minimum deposit of 15 AUD. Withdrawals start from 30 AUD and are capped at 15,000 AUD per day and 60,000 AUD per month. We process withdrawal requests within 0 to 12 hours, and we charge no fees on deposits or withdrawals.

Funds deposited must come from a payment method registered in your own name.
Withdrawals are paid to the same method used for the deposit where that method supports payouts.
Before a first fiat withdrawal we may verify your identity, address and payment method.
A withdrawal request may be reviewed against our responsible-gambling and security checks.
If an account stays dormant for 12 consecutive months, we may charge a reasonable administration fee on the remaining balance and may close the account after notifying you.
Wagering with funds that have not been fully cleared through the payment provider is prohibited.

How Our Bonuses Work

Our welcome package, reload offers, cashback, free spins, tournaments and crypto races are governed by these general rules plus any specific rules published with each promotion. Where a specific promotion states stricter conditions, those conditions prevail over this section.

Bonus funds are not withdrawable cash. Before any withdrawal of bonus-derived winnings, the wagering requirement attached to the relevant promotion must be completed. Playing on restricted games, exceeding the maximum permitted bet while a bonus is active, or using bonus funds in a way the promotion was not intended for constitutes bonus misuse and voids the bonus and any winnings derived from it.

Wagering requirements, maximum bet limits and expiry periods are stated in each promotion's terms.
Bonuses expire after the validity period stated in the promotion; unused bonus funds and winnings are removed on expiry.
Placing single bets above the stated maximum while wagering a bonus voids the bonus.
Low-risk wagering patterns, such as betting on opposite outcomes or wagering large amounts on high-return games to clear requirements faster, are treated as misuse.
We may decline, revoke or withhold a bonus where we reasonably believe misuse has occurred.
Only one bonus may be active per account unless a promotion states otherwise.

Conduct We Do Not Permit

Fair play is a condition of your account. The following conduct breaches these terms and entitles us to block accounts, void bets, confiscate balances and report conduct to regulators or payment providers where warranted.

Fraud, misrepresentation, or providing false registration or verification details.
Chargebacks, payment reversals or any disputed deposit after wagering the funds.
Opening multiple accounts to claim bonuses or evade limits (multi-accounting).
Collusion with other players, chip dumping or exploiting software errors.
Use of bots, automated tools, macros or external assistance to place wagers.
Accessing our platform through a VPN, proxy or similar tool to disguise your location or bypass restrictions.
Any play from a restricted jurisdiction.

Setting Limits and Self-Exclusion

Gambling must stay a form of entertainment, not a source of harm. We give you tools to control your play, and we encourage you to use them before problems arise: deposit limits, loss limits and session reminders are available in your account settings at any time. You may also contact our 24/7 live chat or [email protected] and we will apply or adjust limits for you.

You may request self-exclusion for a fixed period or permanently. Once a self-exclusion is in place we will close your account, return any withdrawable balance and refuse new registrations from you for the exclusion period. If we notice signs of gambling harm in your play patterns, we may contact you and, where the signs are serious, restrict your account to protect you. Free confidential support is available in Australia through Gambling Help Online on 1800 858 858, 24 hours a day.

Closing Your Account and Complaints

You may close your account at any time by contacting support. We will confirm your identity, settle any open wagers and return your withdrawable balance through a payment method in your name. You may also close your account without giving a reason, and a closure for responsible-gambling reasons is always free of charge.

If you have a complaint, contact our support team first at [email protected] or via live chat. We aim to acknowledge complaints within 24 hours and resolve them promptly. If you are not satisfied with our response, you may escalate the matter to the relevant alternative dispute resolution body. These terms are governed by the laws applicable under our Anjouan licence, and the courts and authorities of that jurisdiction hear disputes that we cannot resolve directly with you.

When We Update These Terms

We may amend these Terms and Conditions at any time to reflect changes in law, licence conditions, our games or our payment services. The revised version is published on this page with a new effective date, and where a change materially affects your rights we will also notify you by email or through a message on our platform before it takes effect.

Continuing to use your account after a revised version takes effect means you accept the changes. If you do not agree with an amendment, you may close your account before the effective date, and the previous terms will govern any balances already owed to you. Check this page regularly, as the published version is the version that binds your play.

Frequently Asked Questions

At what point am I bound by the Betpanda Casino terms?

The moment your account is created or you place a real-money wager. Each login afterwards confirms the current published version of the terms.

Do I need to complete KYC to play at Betpanda?

No KYC is required for crypto transactions. We may request identity verification for fiat withdrawals or anti-money-laundering purposes.

Can I hold more than one account?

No. We allow one account per person, household, IP address and payment method. Multiple accounts used to claim bonuses or evade limits are treated as prohibited conduct.

What happens to my account if I self-exclude?

We close it, return your withdrawable balance and refuse any new registration from you for the exclusion period. Self-exclusion is free and you can request it at any time.

How will I know if the terms have changed?

We publish the revised version on this page with a new effective date, and we notify you by email or a platform message where the change materially affects your rights.