Our AML and Verification Policy
Every account on our platform operates under the anti-money-laundering framework attached to our Anjouan licence. This page sets out, in plain terms, what we check, when we check it, and what we need from you.
Our AML Licence Commitment
We operate Betpanda Casino under licence ALSI-202408063-FI3 issued by the Anjouan Licensing Authority. That licence binds us to the jurisdiction's anti-money-laundering and counter-terrorism-financing regulations, and we treat those obligations as non-negotiable parts of running the platform.
Our compliance programme is risk-based. We allocate more scrutiny to transactions and account behaviour that carry higher risk, and less to routine activity from verified players. The programme covers customer due diligence, ongoing transaction monitoring, suspicious activity reporting, and record keeping, and it is reviewed at least once every 2026 compliance cycle.
When We Verify Your Identity
For pure crypto play we keep things light: no identity verification is required at registration, and crypto deposits and withdrawals run without document checks. Verification becomes relevant when you transact in fiat, when you hit regulatory thresholds, or when our monitoring flags activity that warrants a closer look.
Whenever we do verify, we ask only for what the rules require, and nothing more.
- Government-issued photo ID (passport, driver licence, or national ID card), valid and legible on all four corners
- Proof of address dated within the last three months (utility bill, bank statement, or council rates notice)
- Proof of payment method ownership: card photo with middle digits masked, or a bank statement showing the account name matching your profile
- For large withdrawals, additional source-of-funds material as described further down this page
Verification Step by Step
If we ask you to verify, the process runs in our secure verification portal and typically finishes within 0 to 12 hours of receiving complete documents, matching our standard withdrawal window. You will see each stage's status in your account dashboard, and our compliance team will contact you by email if anything is unclear.
Documents you upload are transmitted over encrypted connections, stored in access-restricted systems, and visible only to compliance staff who need them. We never share verification material with third parties except where the law requires it.
- We notify you by email that verification is required, with the exact document list for your case
- You upload documents through the secure portal in your account
- Our compliance team reviews them against your profile details
- If anything fails, we tell you precisely which document and why, so you can fix it in one pass
- Once approved, your withdrawals resume and your account returns to full status
Source of Funds Requests
For withdrawals that are unusually large relative to your deposit history, or that our monitoring links to higher-risk patterns, our Anjouan obligations require us to confirm that the money you play with comes from a legitimate source. This is not an accusation, it is a standard control applied by every licensed operator.
Evidence we accept includes recent payslips, tax returns, business financials, dividend or investment statements, and sale contracts for property or other assets. One clear document is usually enough; we will tell you the exact figure that triggered the request so the burden stays proportionate.
How We Monitor Transactions
Every deposit and withdrawal passes through automated screening for structuring, rapid cycling of funds, and other patterns the regulations single out. Withdrawals go back through the same method used for the deposit wherever technically possible, which is a core anti-money-laundering control, not a convenience policy.
Our limits sit at 30 AUD minimum per withdrawal, 15,000 AUD per day and 60,000 AUD per month. The casino charges no fees on either side of a transaction, and crypto withdrawals are typically processed within minutes of approval.
If Verification Fails
We act proportionately. Minor issues, such as a blurred document edge, lead to a request to resubmit. If you simply ignore a verification request, we place withdrawals on hold while deposits remain open, and we give you at least 14 days to respond before escalating.
Where documents are refused, where identity cannot be established, or where we have a reasonable suspicion we cannot resolve, we suspend the account, freeze the balance, and report the matter to the Anjouan authorities under our suspicious activity reporting duty. In those cases funds are only released to a verified legitimate owner.
How Long We Keep Records
Anjouan regulations require us to retain identity documents, transaction records, and verification decisions for a minimum of five years after the relationship ends, or longer if an authority instructs us to. Retention lets us answer regulator requests and assist lawful investigations.
After the retention period expires, documents are securely destroyed. You can request deletion earlier only where the law allows it, and we will tell you honestly if it does not, because our licence conditions take precedence.
Frequently Asked Questions
Do I need to complete KYC to deposit crypto at Betpanda?
No. Crypto deposits and withdrawals run without identity verification. We may request documents for fiat withdrawals, at regulatory thresholds, or when monitoring requires it.
How long does verification take?
Most reviews finish within 0 to 12 hours of receiving complete documents, the same window we apply to withdrawals.
Why must withdrawals use the same method as deposits?
Returning funds through the original payment channel is a core anti-money-laundering control required by our Anjouan licence, and it protects your funds from third-party interception.
What happens if I ignore a verification request?
Withdrawals go on hold while deposits stay open, and you get at least 14 days to respond before we escalate the account for review.
What if I cannot prove source of funds?
We will work with you on acceptable alternatives, but if legitimate origin cannot be established we must suspend the account and report under our regulatory obligations.