Who We Are at Betpanda
Betpanda Casino is run by people who play, build and audit online gaming every day. This page sets out who we are, how we got here, and the standards we hold ourselves to.
Our Story Since 2023
We launched Betpanda in 2023 under Betpanda S.R.L. because we kept running into the same two problems at other casinos: slow withdrawals and vague terms. So we built the platform around the opposite of both. Withdrawals are processed within 0 to 12 hours, and every bonus rule is written in plain English before you opt in, not buried in a footnote.
Our first year was about the library. We signed direct integrations with 25 studios, including Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City and NetEnt, and grew the catalogue to 12,900 games. Next came payments: PayID and Neosurf for Australian players who prefer local rails, plus BTC, ETH, USDT, LTC and DOGE for anyone who wants instant crypto settlement without KYC friction.
Milestones
- 2023: platform launch under Betpanda S.R.L.
- Direct integrations signed with 25 game studios
- 12,900-game library, including 480+ live dealer tables
- Full sportsbook added alongside the casino
- 10-tier VIP club rolled out with dedicated VIP hosts
What You Find on Our Platform
Numbers first. The library holds 12,900 titles: 9,800+ pokies, 650+ table games, 480+ live dealer tables, 320+ jackpots and 65+ crash games. The sportsbook sits next to the casino in the same wallet, so you can switch between a live roulette spin and a Saturday footy bet without moving funds.
Payments are built for Australia. Deposits start at 15 AUD via PayID, Neosurf, CashtoCode, cards, Skrill, MiFinity, Jeton or crypto. Withdrawals start at 30 AUD, with limits of 15,000 AUD per day and 60,000 AUD per month, and we charge zero fees on any method.
| Category | Count |
|---|---|
| Total games | 12,900 |
| Pokies | 9,800+ |
| Live dealer tables | 480+ |
| Table games | 650+ |
| Jackpots | 320+ |
| Crash games | 65+ |
Our Licence and Regulation
Betpanda operates under licence ALSI-202408063-FI3 issued by the Anjouan Gaming Authority. That licence binds us to audited game fairness, anti-money-laundering controls and a formal complaint process you can escalate to the regulator if we ever fail to resolve it directly.
Regulation also shapes our restricted-territory list. We do not accept players from the United States, the Netherlands, France, Spain, Belgium, Germany, Portugal, Sweden, Italy, Israel, Iran, North Korea or Syria, and we enforce that list at registration, not after you win.
How We Keep You Safe
All traffic between your device and our servers runs over TLS encryption, and passwords are stored hashed. Player funds sit segregated from operating capital, which means our accounts can never be used to cover your balance.
On fairness: every pokie and table game on the site runs on RNGs certified by the studios' independent testing labs, and our RNG-certified titles are re-audited on the licence's schedule. For crypto players we go one step further with provably fair originals, where you can verify each round's outcome yourself with the server seed hash.
KYC is applied on a risk basis. Crypto deposits and withdrawals need no identity documents. Verification may be requested for fiat withdrawals or when AML rules require it, and when it is, we ask for the minimum documents the law demands and nothing more.
Our Commitment to You
Responsible gambling is a set of tools, not a slogan. Your account settings include deposit limits, loss limits, session reminders and self-exclusion, all self-service and immediate. If gambling stops being fun, call Gambling Help Online on 1800 858 858, free and confidential, 24 hours a day.
Transparency means the same rules for everyone. Wagering requirements, game weightings and win caps are printed on the promotion itself. Our welcome offer, for example, is a 100% match up to 120,000 AUD plus 200 free spins, 40x wagering, 14 days validity, no promo code and no maximum win cap. That is the whole deal, stated in one sentence.
Talk to the Team
Behind the platform is Betpanda S.R.L., a gaming operator with staff across product, payments, compliance and player care. Support runs 24/7 through live chat, and email reaches us at [email protected]. The site itself is fully mobile-optimised HTML5 for iOS and Android, with no app download, and available in English, Español and Français.
We answer every withdrawal question, licence question and complaint ourselves. If you want to verify our licence or raise an issue we have not resolved to your satisfaction, the regulator's contact details are published alongside our licence record, and we will point you to them rather than stand in the way.
Frequently Asked Questions
Who owns Betpanda Casino?
Betpanda Casino is owned and operated by Betpanda S.R.L., licensed by the Anjouan Gaming Authority under licence number ALSI-202408063-FI3.
Do I need to complete KYC to play?
No. Crypto deposits and withdrawals require no identity verification. We may request documents for fiat withdrawals or when anti-money-laundering rules require it.
How fast are withdrawals?
Withdrawals are processed within 0 to 12 hours. The minimum withdrawal is 30 AUD, and limits are 15,000 AUD per day and 60,000 AUD per month, with no fees.
Can I set limits on my account?
Yes. Deposit limits, loss limits, session reminders and self-exclusion are all available directly in your account settings and take effect immediately.
How can I contact support?
Live chat is available 24/7, and you can email us at [email protected] at any time.